Refund policy
GorillaLine Return & Refund Policy
Welcome to GorillaLine, where simplicity meets efficiency in laundry solutions. We pride ourselves on offering top-quality, innovative laundry products designed to make your life easier. Our flagship product, the GorillaLine retractable clothesline, along with all our offerings, is designed with your satisfaction in mind. Here is our return and refund policy:
Returns
You have 30 days from the date of receiving your product to request a return. To qualify for a return, your item must be in the same condition that you received it, unused, with all its parts, and in its original packaging. You'll also need the receipt or proof of purchase.
To initiate a return, please contact us at [support@gorillaline.com]. Upon acceptance of your return request, we will provide you with a return shipping label, as well as all necessary instructions on how and where to send your package. Please note that returns sent to us without prior approval will not be accepted.
Non-Returnable Items
Some items are not eligible for return, including:
- Customized products according to specific customer requests.
- Products purchased on sale.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [support@gorillaline.com] and follow the provided instructions for exchanges.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Questions
If you have any questions regarding our return and refund policy, please contact us at: [support@gorillaline.com].
Thank you for choosing GorillaLine for your laundry needs. We are committed to providing you with quality products and exceptional customer service.
Welcome to GorillaLine, where simplicity meets efficiency in laundry solutions. We pride ourselves on offering top-quality, innovative laundry products designed to make your life easier. Our flagship product, the GorillaLine retractable clothesline, along with all our offerings, is designed with your satisfaction in mind. Here is our return and refund policy:
Returns
You have 30 days from the date of receiving your product to request a return. To qualify for a return, your item must be in the same condition that you received it, unused, with all its parts, and in its original packaging. You'll also need the receipt or proof of purchase.
To initiate a return, please contact us at [support@gorillaline.com]. Upon acceptance of your return request, we will provide you with a return shipping label, as well as all necessary instructions on how and where to send your package. Please note that returns sent to us without prior approval will not be accepted.
Non-Returnable Items
Some items are not eligible for return, including:
- Customized products according to specific customer requests.
- Products purchased on sale.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [support@gorillaline.com] and follow the provided instructions for exchanges.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Questions
If you have any questions regarding our return and refund policy, please contact us at: [support@gorillaline.com].
Thank you for choosing GorillaLine for your laundry needs. We are committed to providing you with quality products and exceptional customer service.